Most manufacturer warranties are Return-to-Base or Advance Exchange, meaning in the event of a failure, the equipment needs to be packed up and shipped to the service provider or manufacturer. This can be a very inconvenient process, leaving your business at the risk of losing valuable information with loss of back-ups and costing you money and time.
Computergate can save you the hassle and downtime of this process with our Warranty Uplifts. This will upgrade your current manufacturer warranty to a Bronze, Gold, or Platinum Warranty Uplift, providing you with prompt on-site technical service in the event of a problem. This service comes with parts and labour and there are various service response times to suit your business requirements. Extended Warranty
Renew the Maintenance Cover on your out-of-warranty equipment, with continuous Bronze, Gold, or Platinum Extended Warranty Cover.
Even if your equipment has been out-of-warranty for some time, Computergate can give you a complete service check and equipment recertification in our workshop, then provide you with an Extended Bronze, Gold, or Platinum Warranty Contract.
This will guarantee prompt on-site technical service if an issue arises, including parts and labour, with response times to suit your needs. This means prolonging the productivity and life of your equipment and saving your business from costly downtime.
Warranty Renewal
Computergate can monitor the warranty support period of your IT equipment and renew the warranty cover for you, before the expiry date, ensuring you are provided with continuous on-site technical support. This means that your equipment is never out-of-warranty, saving you from valuable time & material workshop repair costs.
Preventative Maintenance Visits
Computergate can provide you with periodical Preventative Maintenance Visits. This service can be tailored to suit your needs, with an experienced technician coming to your site to monitor and test all of your expensive IT equipment, preventing issues before they arise.
Computergate On-Site Service Level Response Time
Bronze: Next-Business-Day on-site technical response including parts and labour.
Gold: 9x5x4 Hr Same-Day on-site technical response including parts and labour.
Platinum: 24x7x4Hr on-site technical response including guaranteed parts and labour.
Contact Trudi on 1300 748 663 or e-mail Trudi here to find out more about Computergate Warranty Contracts or to arrange for a free IT Warranty audit or quotation.